Wordpress Infusionsoft Landing page plugin isnt displaying any landing pages
Issue Number: 2117294
Issue Status: In Progress
Date Reported:
07/29/2020
Estimated Resolution Date: 8/19/2020
Summary:
12/07/2020
The Development team is still investigating this issue.
10/01/2020
The team will be addressing this issue in Q4 of this year.
7/29/2020
Some users are experiencing an issue with Wordpress Plugin: "Infusionsoft Landing Pages" not displaying any published Landing pages. and can not add new ones within wordpress.
Product Line: Max Classic
Payment Plans with $0 initial payment amounts do not allow customers to place orders
Issue Number: 2300043
Issue Status: Internal Review
Date Reported:
01/26/2021
Estimated Resolution Date: 2/16/2021
Summary:
Januray 26, 2021:
We have received reports of an issue with orders returning an error message when the payment plan selected has a "today" amount due of 0.00. We have verified that the orders created this way are still being recorded in the system, but customers are presented with an error instead of a success message. Our developers are currently working to resolve this issue.
Product Line: Infusionsoft
Checkboxes on webforms are always required
Issue Number: 2336059
Issue Status: In Progress
Date Reported:
02/25/2021
Estimated Resolution Date: 3/18/2021
Summary:
We have reports of web forms not being able to be submitted if the form contains check boxes. The check boxes are being set to be required regardless of the setting select when configuring the form. Please see the work around below.
Alternative Solution:
Go into affected web form and click on the settings tab. Check the box that says Don't use Google reCAPTCHA for spambot detection. Then republish the campaign.
Product Line: Max Classic
Webform/landing page doesnt submit when google recaptcha is enabled while using the html version
Issue Number: 2340514
Issue Status: In Queue
Date Reported:
03/01/2021
Estimated Resolution Date: 3/22/2021
Summary:
Webform/landing page doesnt submit when google recaptcha is enabled while using the html version
Alternative Solution:
Disable google recaptcha to allow the form to submit
Product Line: Keap & Max Classic
Decision Diamond selections for "If a contact does not meet criteria place them in..." revert to "Remove From Campaign" when imported from the Marketplace
Issue Number: 2327859
Issue Status: In Queue
Date Reported:
02/17/2021
Estimated Resolution Date: 3/10/2021
Summary:
Feb 17, 2021:
We have received reports of decision diamond settings for the "If a contact does not meet criteria place them in..." option 'forgetting' the selection made by the partner in the original campaign and instead showing "Remove from Campaign" in the version of the campaign downloaded from the marketplace. Our developers are currently working to resolve this issue.
Product Line: Keap & Max Classic
Sorting controls on companies list don't work
Issue Number: 2337778
Issue Status: In Queue
Date Reported:
02/26/2021
Estimated Resolution Date: 3/19/2021
Summary:
February 26th 10:06 AM MST
Under companies in Keap, when clicking the arrows and picking to sort results by A-Z or Z-A, the results don't change.
Product Line: Keap
Web page automation goal not triggered after a link click
Issue Number: 2341667
Issue Status: Support Researching
Date Reported:
03/02/2021
Estimated Resolution Date: 3/23/2021
Summary:
March 2nd 2021 11:36 AM MST
If a contact clicks a link in an email (and DOES NOT submit a Keap hosted webform, order form, or shopping cart order) then web page automation goals will not trigger for them.
Product Line: Max Classic
Company Search not displaying companies with the word "Company" in the name
Issue Number: 2342079
Issue Status: Integration
Date Reported:
03/02/2021
Estimated Resolution Date: 3/24/2021
Summary:
We have identified an issue related to searching companies that have the word Company in their name. Our product team has already identified the fix and is working on the deployment plan.
Product Line: Keap
Drop downs in campaign create task processes, and field types in custom fields don't open for some users
Issue Number: 2343280
Issue Status: Support Researching
Date Reported:
03/03/2021
Estimated Resolution Date: 3/24/2021
Summary:
March 3rd 2021 4:33 PM MST
For some users, drop downs in campaign builder > create task process won't open, and the field type drop down in custom fields also doesn't open for the same users.
Alternative Solution:
In Chrome turning off Settings > Sync and Google services > Help improve Chrome's features and performance seems to have helped some users.
Microsoft Edge will work to add/edit custom fields, but may not work in campaign builder as it is not a supported browser.
Product Line: Max Classic
Following Links from Landing Pages fails with "Refused to Connect" message when using the embed code
Issue Number: 2175915
Issue Status: Support Researching
Date Reported:
09/30/2020
Estimated Resolution Date: 10/21/2020
Summary:
September 30, 2020:
We have received reports that visitors are unable to follow links from embedded landing pages. Visitors see a "refused to connect" error when clicking links from embedded landing pages
Product Line: Keap & Max Classic
Adding campaign links will prompt a re-publish for each individual link being added even if the campaign is unpublished
Issue Number: 2337895
Issue Status: In Queue
Date Reported:
02/26/2021
Estimated Resolution Date: 4/9/2021
Summary:
Every time a campaign link is added a pop-up box appears prompting for a republish of the campaign. This also pops up if the campaign is unpublished
Product Line: Max Classic
Checkout pages converting product price from USD not from the app currency setting
Issue Number: 2226633
Issue Status: Support Researching
Date Reported:
11/19/2020
Estimated Resolution Date: 12/31/2020
Summary:
11/19/2020 1:52PM MST
We have found that on Checkout pages that if an application is set to an international currency, the products are starting in USD and converting to international currency. This causes the price to not match what's under Ecommerce>Products.
Alternative Solution:
Create a hidden second product that at the full international price in USD that way when the Checkout page sees the price it'll read the USD price and convert it to your product's correct price.
Product Line: Infusionsoft
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Priority
Priority is used to estimate resolution time:
Priority | SLA | |
---|---|---|
Critical | ASAP | |
Urgent | 3 days | |
High | 3 weeks | |
Medium | 6 weeks | |
Low | 8 weeks |