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Wordpress Infusionsoft Landing page plugin isnt displaying any landing pages

Apps/API

Issue Number: 2117294

Issue Status: In Progress

Date Reported:
07/29/2020

Estimated Resolution Date: 8/19/2020

Summary:
7/8/2021 The development team is still working on a resolution for this issue. No ETA for resolution yet. 5/21/2021 The development team is still working on a resolution for this issue 12/07/2020 The Development team is still investigating this issue. 10/01/2020 The team will be addressing this issue in Q4 of this year. 7/29/2020 Some users are experiencing an issue with Wordpress Plugin: "Infusionsoft Landing Pages" not displaying any published Landing pages. and can not add new ones within wordpress.

Product Line: Max Classic

Manually sent confirmation emails in Keap sometimes contain the wrong user signature

Issue Number: 2256510

Issue Status: In Queue

Date Reported:
12/16/2020

Estimated Resolution Date: 1/7/2021

Summary:
The email confirmation template used when manually sending a confirmation email is stored in the Branding Center. Which is only accessible in Max Classic. The from email address on the template is configured to send from the contact's owner, but the signature is confirmed to send from a specific user. In some circumstances, this causes the from address and signature to be show different users.

Product Line: Keap

Lead score score activity doesnt show link click

CRM

Issue Number: 2288779

Issue Status: Support Researching

Date Reported:
01/15/2021

Estimated Resolution Date: 2/6/2021

Summary:
Lead score Score activity for link click is disappearing off the contact record. It still records the point value but just doesn't show in the score activity area of the contact record.

Product Line: Infusionsoft

Attempting to view text messages from the contact record results in continuous loading if the number on the contact has no text message history

CRM

Issue Number: 2478680

Issue Status: Support Researching

Date Reported:
07/14/2021

Estimated Resolution Date: 8/5/2021

Summary:
We have received reports that when attempting to view text messages from a contact record, users will see a constant loading icon if there is no previous text message history for the number associated with the contact. If a message has been sent previously, the history will show correctly. This does not affect the ability to send text messages to contacts. We are currently looking into this issue.

Alternative Solution:
Sending a message to the number/contact on which this is being experienced will allow the conversation history to load and the issue will no longer occur with that number/contact.

Product Line: Keap

Some options for "Sent these contacts an email" contact list filter are not functioning correctly

CRM

Issue Number: 2488145

Issue Status: Support Researching

Date Reported:
07/22/2021

Estimated Resolution Date: 8/12/2021

Summary:
We have received a report that some of the options for the contact list filter "Sent these contacts an email" do not appear to be filtering all contacts correctly. We are currently looking into this.

Alternative Solution:
There is no current work around for using these specific options for this contact list filter.

Product Line: Keap

Some special characters are showing as ? in app where other areas of the app they show correctly

CRM

Issue Number: 2494318

Issue Status: Support Researching

Date Reported:
07/30/2021

Estimated Resolution Date: 8/5/2021

Summary:
In app some special characters are being displayed as a ?. Areas this has been seen in are "Contacts, Opportunities, Users, Campaigns, Email Broadcasts, Reporting" The values are stored correctly just displaying incorrectly. Updated will be posted here as they become available.

Product Line: Max Classic

Hosted JavaScript webform is not displaying on webpages when viewed in private browsing

Campaign Builder

Issue Number: 2496973

Issue Status: In Queue

Date Reported:
08/03/2021

Summary:
When a webform is hosted on a webpage via the JavaScript code and that webpage is viewed in a Private browser(incognito or other plugins) the javascript form will not display. This is an issue with the Browser and how the form is being redirected. The development team is doing research into potential solutions for this issue.

Alternative Solution:
This is only affecting the Javascript version of the webforms. You can use the Hosted form link or the HTML version of the form to prevent this from happening.

Product Line: Keap & Max Classic

About this page 

This page is an active list of known product or service issues affecting Keap users. Not all issues are necessarily posted here, but we'll do our best effort to update this page in a timely manner.

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Priority

Priority is used to estimate resolution time:

Priority SLA
Critical ASAP
Urgent 3 days
High 3 weeks
Medium 6 weeks
Low 8 weeks