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Legacy landing pages displaying blank pop up window for Settings Page when using some templates

Campaign Builder

Issue Number: 2762893

Date Reported:
06/30/2022

Summary:
When trying to access the settings page using the gear wheel in bottom left corner of edit screen inside some of the templates in the legacy landing page builder, the pop up window that is displayed is blank except for the blue Done button in the bottom right corner of the pop up. This only occurs in some templates, and does not occur when not using a template

Alternative Solution:
This only occurs in some templates, and does not occur when not using a template

Product Line: Max Classic

Unable to make Keap Business Line calls from Keap desktop

Issue Number: 2767620

Issue Status: Support Researching

Date Reported:
07/08/2022

Estimated Resolution Date: 7/29/2022

Summary:
This morning we were made aware of an issue with making Keap Business Line calls from Keap desktop. This does not appear to be affecting the Keap Business Line mobile application. We are currently investigating this issue.

Alternative Solution:
At this time, customers will need to place Keap Business Line calls via the mobile application which is not experiencing this error and is functioning normally.

Product Line: Keap

Keap Pro/Max: Email builder is not tagging contacts after they click on images via either Email broadcasts or Advanced Automations

Campaign Builder

Issue Number: 2763034

Issue Status: Support Researching

Date Reported:
06/30/2022

Estimated Resolution Date: 7/22/2022

Summary:
Update: 6:47PM 7/11/22 We have identified the issue, however until it gets fixed by the builder's creator, we won't be able to do a quick fix to this issue. 6:02PM 6/30/22 We have found that if you send an email either via the email broadcast builder or via the new email in Advanced Automations and add a link with a tag on an image, once the image is clicked after the email is delivered, the contact will not be tagged.

Product Line: Keap

QuickBooks Online is not syncing and unable to connect to QuickBooks Online after a disconnect

Apps/API

Issue Number: 2772677

Issue Status: Support Researching

Date Reported:
07/15/2022

Estimated Resolution Date: 8/5/2022

Summary:
07/15/2022 3:00 PM MST We have received reports QuickBooks Online Sync not syncing, and users being unable to connect to QuickBooks Online after a disconnect. We are investigating

Product Line: Keap

Current payment schedule settings are not being displayed when editing products on a checkout form.

E-Commerce

Issue Number: 2780306

Date Reported:
07/27/2022

Summary:
07/27/2022 6:02pm MST Current payment schedule settings are not being displayed when editing products on a checkout form. When viewing the product editing pop up window, the Payment Schedule section displays the default menu selection of "Never", despite this not being the current setting in use on the checkout form. This causes a lot of confusion on the customer side and does not provide an excellent customer experience.

Alternative Solution:
The current settings can be viewed both on the preview section of the checkout form, and on the live form by following it's link

Product Line: Keap

Email addresses using the protonmail domains; pm.me, were inadvertently added to the Restricted Domains list

Broadcast

Issue Number: 2788206

Issue Status: Done

Date Reported:
08/09/2022

Estimated Resolution Date: 8/30/2022

Summary:
8/11/22 9:55AM All affected addresses are now updated. 8/9/22 11:09AM Email addresses using the protonmail domains; pm.me, were inadvertently added to the Restricted Domains list. This prevents sending to all these addresses and marks them as Opt-out: System. We are in the process of removing the block and updating any existing contacts to Unconfirmed (sendable) status. Updates will be posted here. 3:00PM Update: The protonmail/pm.me domains have now been removed from the Restricted Domains list. New contacts and unaffected will now send correctly (unless restricted due to other individual factors per address). We are continuing to process affected existing contact addresses. Update to follow.

Product Line: Keap & Max Classic

Keap Mobile App: Invoice links are sometimes sending to incorrect contacts via text conversations

Issue Number: 2788366

Issue Status: Support Researching

Date Reported:
08/09/2022

Estimated Resolution Date: 8/30/2022

Summary:
We have been made aware of an issue that occurs where a text invoice may be sent to the incorrect contact if specific steps are taken in the mobile app. If you create a new text conversation, and you send an invoice in that conversation without first sending any other messages, the message with the link to the invoice itself may be sent to a contact in a previous text conversation instead. We are currently investigating this.

Alternative Solution:
The workaround for this is thankfully straight forward. If you open a new text conversation in the mobile app and you send a normal text in the conversation before you go through the process to send the invoice, the invoice will send correctly. The issue will only occur if a new conversation is opened and the invoice being sent is the first communication in the new conversation.

Product Line: Keap

Unable to re-schedule Keap appointments

Apps/API

Issue Number: 2777431

Issue Status: Integration

Date Reported:
07/22/2022

Estimated Resolution Date: 8/12/2022

Summary:
08/10/22 8:24 AM We have identified the cause and are currently testing a fix 07/22/2022 4:43 PM MST We have received reports that contacts are unable reschedule Keap appointments. We are investigating

Alternative Solution:
The only workaround would be to cancel the appointment, and the book a new appointment

Product Line: Keap

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This page is an active list of known product or service issues affecting Keap users. Not all issues are necessarily posted here, but we'll do our best effort to update this page in a timely manner.

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Priority

Priority is used to estimate resolution time:

Priority SLA
Critical ASAP
Urgent 3 days
High 3 weeks
Medium 6 weeks
Low 8 weeks