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Wordpress Infusionsoft Landing page plugin isnt displaying any landing pages

Apps/API

Issue Number: 2117294

Issue Status: In Progress

Date Reported:
07/29/2020

Estimated Resolution Date: 8/19/2020

Summary:
12/07/2020 The Development team is still investigating this issue. 10/01/2020 The team will be addressing this issue in Q4 of this year. 7/29/2020 Some users are experiencing an issue with Wordpress Plugin: "Infusionsoft Landing Pages" not displaying any published Landing pages. and can not add new ones within wordpress.

Product Line: Max Classic

Payment Plans with $0 initial payment amounts do not allow customers to place orders

E-Commerce

Issue Number: 2300043

Issue Status: Internal Review

Date Reported:
01/26/2021

Estimated Resolution Date: 2/16/2021

Summary:
Januray 26, 2021: We have received reports of an issue with orders returning an error message when the payment plan selected has a "today" amount due of 0.00. We have verified that the orders created this way are still being recorded in the system, but customers are presented with an error instead of a success message. Our developers are currently working to resolve this issue.

Product Line: Infusionsoft

Checkboxes on webforms are always required

Campaign Builder

Issue Number: 2336059

Issue Status: In Progress

Date Reported:
02/25/2021

Estimated Resolution Date: 3/18/2021

Summary:
We have reports of web forms not being able to be submitted if the form contains check boxes. The check boxes are being set to be required regardless of the setting select when configuring the form. Please see the work around below.

Alternative Solution:
Go into affected web form and click on the settings tab. Check the box that says Don't use Google reCAPTCHA for spambot detection. Then republish the campaign.

Product Line: Max Classic

Webform/landing page doesnt submit when google recaptcha is enabled while using the html version

Campaign Builder

Issue Number: 2340514

Issue Status: In Queue

Date Reported:
03/01/2021

Estimated Resolution Date: 3/22/2021

Summary:
Webform/landing page doesnt submit when google recaptcha is enabled while using the html version

Alternative Solution:
Disable google recaptcha to allow the form to submit

Product Line: Keap & Max Classic

Decision Diamond selections for "If a contact does not meet criteria place them in..." revert to "Remove From Campaign" when imported from the Marketplace

Issue Number: 2327859

Issue Status: In Queue

Date Reported:
02/17/2021

Estimated Resolution Date: 3/10/2021

Summary:
Feb 17, 2021: We have received reports of decision diamond settings for the "If a contact does not meet criteria place them in..." option 'forgetting' the selection made by the partner in the original campaign and instead showing "Remove from Campaign" in the version of the campaign downloaded from the marketplace. Our developers are currently working to resolve this issue.

Product Line: Keap & Max Classic

Sorting controls on companies list don't work

Issue Number: 2337778

Issue Status: In Queue

Date Reported:
02/26/2021

Estimated Resolution Date: 3/19/2021

Summary:
February 26th 10:06 AM MST Under companies in Keap, when clicking the arrows and picking to sort results by A-Z or Z-A, the results don't change.

Product Line: Keap

Web page automation goal not triggered after a link click

Campaign Builder

Issue Number: 2341667

Issue Status: Support Researching

Date Reported:
03/02/2021

Estimated Resolution Date: 3/23/2021

Summary:
March 2nd 2021 11:36 AM MST If a contact clicks a link in an email (and DOES NOT submit a Keap hosted webform, order form, or shopping cart order) then web page automation goals will not trigger for them.

Product Line: Max Classic

Company Search not displaying companies with the word "Company" in the name

Contacts

Issue Number: 2342079

Issue Status: Integration

Date Reported:
03/02/2021

Estimated Resolution Date: 3/24/2021

Summary:
We have identified an issue related to searching companies that have the word Company in their name. Our product team has already identified the fix and is working on the deployment plan.

Product Line: Keap

Drop downs in campaign create task processes, and field types in custom fields don't open for some users

Admin

Issue Number: 2343280

Issue Status: Support Researching

Date Reported:
03/03/2021

Estimated Resolution Date: 3/24/2021

Summary:
March 3rd 2021 4:33 PM MST For some users, drop downs in campaign builder > create task process won't open, and the field type drop down in custom fields also doesn't open for the same users.

Alternative Solution:
In Chrome turning off Settings > Sync and Google services > Help improve Chrome's features and performance seems to have helped some users. Microsoft Edge will work to add/edit custom fields, but may not work in campaign builder as it is not a supported browser.

Product Line: Max Classic

Following Links from Landing Pages fails with "Refused to Connect" message when using the embed code

Issue Number: 2175915

Issue Status: Support Researching

Date Reported:
09/30/2020

Estimated Resolution Date: 10/21/2020

Summary:
September 30, 2020: We have received reports that visitors are unable to follow links from embedded landing pages. Visitors see a "refused to connect" error when clicking links from embedded landing pages

Product Line: Keap & Max Classic

Adding campaign links will prompt a re-publish for each individual link being added even if the campaign is unpublished

Issue Number: 2337895

Issue Status: In Queue

Date Reported:
02/26/2021

Estimated Resolution Date: 4/9/2021

Summary:
Every time a campaign link is added a pop-up box appears prompting for a republish of the campaign. This also pops up if the campaign is unpublished

Product Line: Max Classic

Checkout pages converting product price from USD not from the app currency setting

E-Commerce Setup

Issue Number: 2226633

Issue Status: Support Researching

Date Reported:
11/19/2020

Estimated Resolution Date: 12/31/2020

Summary:
11/19/2020 1:52PM MST We have found that on Checkout pages that if an application is set to an international currency, the products are starting in USD and converting to international currency. This causes the price to not match what's under Ecommerce>Products.

Alternative Solution:
Create a hidden second product that at the full international price in USD that way when the Checkout page sees the price it'll read the USD price and convert it to your product's correct price.

Product Line: Infusionsoft

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This page is an active list of known product or service issues affecting Keap users. Not all issues are necessarily posted here, but we'll do our best effort to update this page in a timely manner.

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Priority

Priority is used to estimate resolution time:

Priority SLA
Critical ASAP
Urgent 3 days
High 3 weeks
Medium 6 weeks
Low 8 weeks