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Clicking chat with support in Keap sends users to an article not found page

Issue Number: 2201329

Issue Status: Support Researching

Date Reported:
10/26/2020

Estimated Resolution Date: 11/16/2020

Summary:
October 26th 2020 9:38 AM MST When users in Keap click the question mark > chat with support, they are directed to https://help.infusionsoft.com/chatstatus instead of opening a chat with support.

Product Line: Keap

Research into email sending delays

Broadcast

Issue Number: 2170547

Issue Status: Support Researching

Date Reported:
09/24/2020

Estimated Resolution Date: 10/15/2020

Summary:
9/24/20 3:00pm MST We have seen some delays in email sending performance. As we get closer to Black Friday/Cyber Monday we want to make sure all email processing is as smooth as possible.

Product Line: Infusionsoft

Email authentication page in Keap sometimes doesn't display the correct status

Marketing

Issue Number: 2225207

Issue Status: Support Researching

Date Reported:
11/18/2020

Estimated Resolution Date: 12/9/2020

Summary:
November 18th 2020 2:38 PM MST In Keap, the email authentication page sometimes displays "We were unable to verify your email domain" when the domain is actually verified. We are investigating the cause of this issue.

Product Line: Keap

Calendar items widget is not functioning correctly

Main Nav

Issue Number: 2225137

Issue Status: In Queue

Date Reported:
11/18/2020

Estimated Resolution Date: 12/9/2020

Summary:
November 18th 2020 12:48 PM MST When using the "View for" drop downs to change the user or date, the results on the calendar items widget stay the same. We are currently investigating the cause of the issue.

Alternative Solution:
To workaround this issue we recommend using the associated report or search. For example: CRM > Opportunities for Opportunities based on the next action date.

Product Line: Infusionsoft

Web profile showing only hostnames

CRM

Issue Number: 2195703

Issue Status: In Progress

Date Reported:
10/20/2020

Estimated Resolution Date: 11/10/2020

Summary:
October 20th 2020 9:12 AM MST When a person visits a webpage which has the Keap tracking script embedded, the web profile inside the contact record (page views in visitors) shows only the hostname of the page. Our developers are investigating the cause of this issue.

Product Line: Infusionsoft

Unfriendly Error Messaging Appears For Failed Transactions when using Stripe

Issue Number: 2191738

Issue Status: In Progress

Date Reported:
10/15/2020

Estimated Resolution Date: 11/5/2020

Summary:
We have identified an issue where the error messaging returned when using Stripe reflects our internal logs, rather than user-friendly details. Our engineers are researching a solution to this issue

Product Line: Infusionsoft

Wordpress Infusionsoft Landing page plugin isnt displaying any landing pages

Apps/API

Issue Number: 2117294

Issue Status: Support Researching

Date Reported:
07/29/2020

Estimated Resolution Date: 8/19/2020

Summary:
10/01/2020 The team will be addressing this issue in Q4 of this year. 7/29/2020 Some users are experiencing an issue with Wordpress Plugin: "Infusionsoft Landing Pages" not displaying any published Landing pages. and can not add new ones within wordpress.

Product Line: Infusionsoft

Upload error when trying to scan business cards using the Infusionsoft Mobile app

Apps/API

Issue Number: 1917396

Issue Status: Support Researching

Date Reported:
01/10/2020

Summary:
There is currently an error when a business card is scanned to be entered as a contact.

Alternative Solution:
We have seen success for some mobile devices by deleting the Infusionsoft Mobile app and then reinstalling.

Product Line: Infusionsoft

Some Apps: Broadcast is significantly delayed when it is scheduled on Sundays

Broadcast

Issue Number: 2115691

Issue Status: In Development

Date Reported:
07/28/2020

Estimated Resolution Date: 8/21/2020

Summary:
August 17th 2020 3:30 pm MST Our Development Team is has identified the cause of this issue and are working on a solution. We have had several reports of Broadcasts being significantly delayed from sending on Sundays. Our Development Team is investigating the cause of this issue.

Alternative Solution:
When possible, schedule broadcasts on another day of the week.

Product Line: Infusionsoft

Country and state drop downs are no longer in alphabetical order in admin settings and email defaults

Admin

Issue Number: 2208264

Issue Status: In Queue

Date Reported:
11/02/2020

Estimated Resolution Date: 12/14/2020

Summary:
November 2nd 2020 11:00 AM MST Country and state drop downs in Admin > Settings, and the state drop down in Marketing > Settings > Email Defaults is no longer displaying options in alphabetical order. We are investigating the cause of this issue.

Product Line: Infusionsoft

Emails sent to some contacts are shown as from 'mailer@infusionsoft.com on behalf of' the real customer

Issue Number: 2231316

Issue Status: Done

Date Reported:
11/24/2020

Summary:
This issue has been resolved as of 11/24/20 at 11:00pm -Some emails sent to contacts to email providers using MSFT Exchange servers had the email showing an 'On Behalf Of' address instead of simply from the sender. -This is usual for cases where DKIM is not set but this was occurring where DKIM passed. -Although data shows this did not negatively impact deliverability/inboxing there was concern around open rates dropping. Data shows from 11/20 to 11/24 open rates did not drop. -The cause has been identified and is being addressed. -This would be displayed in emails received by providers using Exchange Servers from 11/20/2020 to 11/24/2020.

Product Line: Infusionsoft

Following Links from Landing Pages fails with "Refused to Connect" message when using the embed code

Issue Number: 2175915

Issue Status: Support Researching

Date Reported:
09/30/2020

Estimated Resolution Date: 11/11/2020

Summary:
September 30, 2020: We have received reports that visitors are unable to follow links from embedded landing pages. Visitors see a "refused to connect" error when clicking links from embedded landing pages

Product Line: Infusionsoft & Keap

About this page 

This page is an active list of known product or service issues affecting Keap users. Not all issues are necessarily posted here, but we'll do our best effort to update this page in a timely manner.

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Priority

Priority is used to estimate resolution time:

Priority SLA
Critical ASAP
Urgent 3 days
High 3 weeks
Medium 6 weeks
Low 8 weeks