Issue Number: 2561812

Issue Status: Support Researching

Date Reported:
10/19/2021

Estimated Resolution Date: 10/19/2021

Summary:
10/19/2021 3:00 PM MST This issue has been resolved 10/19/2021 12:57 PM MST We are continuing to work to clear up any emails that are still delayed, and any email links that may still be directing to an error page 10/19/2021 11:06 AM MST A fix has been implemented and we are seeing some email links working correctly. We are continuing to work to clear up any emails that are delayed, and remaining email links that may still be redirecting to an error page 10/19/2021 8:36 AM MST We are working on a fix for email links directing to an error page, and to alleviate the delay of email sending that was caused by this issue. 10/19/2021 8:18 AM MST Our development team is investigating and working on a fix 10/19/2021 8:00 AM MST We have received reports that email links are displaying "upstream connect error or disconnect/reset before headers. reset reason: connection termination", and email delays

Product Line: Keap & Max Classic

Issue Number: 2117294

Issue Status: In Progress

Date Reported:
07/29/2020

Estimated Resolution Date: 8/19/2020

Summary:
7/8/2021 The development team is still working on a resolution for this issue. No ETA for resolution yet. 5/21/2021 The development team is still working on a resolution for this issue 12/07/2020 The Development team is still investigating this issue. 10/01/2020 The team will be addressing this issue in Q4 of this year. 7/29/2020 Some users are experiencing an issue with Wordpress Plugin: "Infusionsoft Landing Pages" not displaying any published Landing pages. and can not add new ones within wordpress.

Product Line: Max Classic

Issue Number: 2256510

Issue Status: In Queue

Date Reported:
12/16/2020

Estimated Resolution Date: 1/7/2021

Summary:
The email confirmation template used when manually sending a confirmation email is stored in the Branding Center. Which is only accessible in Max Classic. The from email address on the template is configured to send from the contact's owner, but the signature is confirmed to send from a specific user. In some circumstances, this causes the from address and signature to be show different users.

Product Line: Keap

Issue Number: 2288779

Issue Status: Support Researching

Date Reported:
01/15/2021

Estimated Resolution Date: 2/6/2021

Summary:
In some applications we are seeing lead score link click activity disappearing off the contacts history but the score count and flames still count the click. It just doesnt display anymore. the time frame to it falling off is less than a day. So if you have a contact that clicked a link and you see it in the recent activity but not in the score activity then it is related. If there is any questions please contact support to have the issue confirmed.

Product Line: Infusionsoft

Issue Number: 2505632

Issue Status: In Progress

Date Reported:
08/12/2021

Estimated Resolution Date: 9/2/2021

Summary:
Update - Wednesday 9/15/2021 9:50am MST: We are working closely with the postmasters to get some relief on some of the limiting. Another update will be made when more information is available. We are currently seeing rate limiting on our email network related to any mail sent to Yahoo or AOL related domains. What this means is that mail to any recipient on the Yahoo/AOL network can see the delivery delayed for 30 minutes or more. Also, you could see an increase number of bounced mail in your app from mail sent to the related domains. In most cases we are seeing that the mail does deliver on successive retries however there are also some pieces of mail that do not deliver in the 12-hour time frame in which we make the retry attempts. This mail will not be sent after this time frame expires. Any address that is affected by the rate limiting will NOT see any changes to the email status so they will stay in a marketable status. We are working with the Yahoo postmaster to get the network back on track to get this resolved. We have already identified some problem users and working with them to fix the issues they are seeing as well. The IPs that where seeing the biggest impact have been removed from rotation to give our users the best chance to get their mail delivered as soon as possible.

Alternative Solution:
There is currently no workaround for this issue, but we are working to resolve it as soon as possible.

Product Line: Keap & Max Classic

Issue Number: 2535838

Issue Status: Support Researching

Date Reported:
09/20/2021

Estimated Resolution Date: 10/11/2021

Summary:
Sept 20th 2021 3:00 PM PST Keap users previously had the ability to run a report and click actions > send a broadcast. The option to send a broadcast has recently disappeared.

Product Line: Keap

Issue Number: 2548007

Date Reported:
10/05/2021

Summary:
10/05/2021 11:38 AM MST Due to a recent bug fix that occurred on Oct 1st, 2021 at 5:30 PM MST, email broadcasts that were created in Sept 2021, but were scheduled to send after Oct 1st, 2021 at approximately 5:30 PM MST will not track opens. It is strongly suggested to re-schedule any email broadcasts that have not yet sent, and have a created date in Sept 2021. Any email broadcast created after Oct 1st, 2021 at 5:30 PM MST will not have an issue with tracking opens.

Product Line: Max Classic

Issue Number: 2561408

Issue Status: Support Researching

Date Reported:
10/18/2021

Estimated Resolution Date: 11/9/2021

Summary:
Oct 18th 2021 7:19 PM PST When a landing page contains virtual or custom checkboxes, dropdowns, or list boxes, the landing page displays a woops something went wrong error when trying to publish.

Product Line: Keap & Max Classic

Issue Number: 2496973

Issue Status: In Queue

Date Reported:
08/03/2021

Summary:
When a webform is hosted on a webpage via the JavaScript code and that webpage is viewed in a Private browser(incognito or other plugins) the javascript form will not display. This is an issue with the Browser and how the form is being redirected. The development team is doing research into potential solutions for this issue.

Alternative Solution:
This is only affecting the Javascript version of the webforms. You can use the Hosted form link or the HTML version of the form to prevent this from happening.

Product Line: Keap & Max Classic